Return Eligibility Only unused, uninstalled, and in original packaging are eligible for return. All accessories must be intact. Returns must be made within 30 days of receipt. Return requests after this period will not be processed. Return Process Please contact our customer service team before requesting a return. Unauthorized returns will not be accepted. After receiving the return authorization number, please pack the product in appropriate packaging materials to ensure that it will not be damaged during transportation. We recommend using the original packaging materials. Please include the following information in the return package: order number, purchase date, contact information, and reason. You are responsible for the return shipping costs. We recommend using a trackable mail service and purchasing appropriate shipping insurance to prevent the goods from being lost or damaged during transportation. Refund Processing Once we receive your returned product and confirm that it is eligible for return, we will process the refund as soon as possible. The refund will be made to the original payment method. Please note that the refund processing may take several business days, depending on your bank or payment gateway. If your refund request is not approved, we will contact you to explain the specific reasons and try to assist in resolving the issue. Special Orders Customized or special specifications of products may not be returned or refunded. Please consult our customer service team for specific circumstances. Shipping Damage If the product you received is damaged during transportation, please contact us immediately upon signing for it and take photos as evidence if possible. We will assist you in processing the claim for shipping insurance. Contact Information If you have any questions or need further assistance, please feel free to contact our customer service team. Other Notes We reserve the right to adjust and modify this refund and return policy at any time without prior notice.
